Case Studies

 All Phase Connects Glacier Fish From Ship To Shore All Phase Connects Glacier Fish From Ship To Shore (PDF)
The ability to stay in constant contact with a ship at sea is the Holy Grail of maritime communications. When a needed rebuild opened the door to a fresh start for Glacier Fish Company’s marine communication system, the company looked for a solution that worked as well at sea as in the office, and provided a foundation for future development. ShoreTel proved the best catch.
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Jewel of the Northwest' makes gem of a deal on new VoIP telcom system Jewel of the Northwest' makes gem of a deal on new VoIP telcom system (PDF)
The City of Bellingham was saddled with an aging system of 800 telephones to communicate with the public and internally among 15 departments in 33 different physical locations. In most cases, it was impossible to transfer calls between departments and the city was dependent on outside providers for the simplest of adds, moves or changes.
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Regional hospital group replaces 'ill' phone system with modern, efficient VoIP
                    telephony Regional hospital group replaces 'ill' phone system with modern, efficient VoIP telephony (PDF)
Cascade Valley Hospital and Clinics was saddled with an aging PBX phone system, and the hospital’s off-site clinics were served by several different key systems. CVH&C needed a modern system that could grow with the organization, seamlessly support its eight outlying clinics and deliver the reliability essential to the organization’s role as preferred provider of acute health care services for a growing regional population.
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Toshiba
                    Voice Communications Solution Proves a Gem at Ben Bridge Jewelers Toshiba Voice Communications Solution Proves a Gem at Ben Bridge Jewelers (PDF)
When Ben Bridge decided to upgrade its voice communications system at its retail locations, it turned to Toshiba for a business communication system that met their high standards for quality. For the right Toshiba system, Ben Bridge worked with Authorized Toshiba Dealer All Phase Communications of Shoreline, Wash., which has been a Toshiba dealer for more than eight years.
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Cutter
                    & Buck: VoIP call manager is the tipping point for top-selling sportwear company Cutter & Buck: VoIP call manager is the tipping point for top-selling sportwear company (PDF)
Cutter & Buck needed to consolidate and integrate four independent locations into one system for call handling consistency. The legacy voice mail system they used was unpredictable and full of viruses.
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Keller
                    Rohrback: VoIP relieves IT team stress and promotes productivity Keller Rohrback: VoIP relieves IT team stress and promotes productivity (PDF)
Keller Rohrback had a legacy, “shared tenant” system that was nearly 20 years old. More importantly the Keller Rohrback IT team knew the cost of this legacy system was out of control from both an equipment leasing standpoint and a manpower standpoint. The IT team also needed to gain internal control of adds, moves and changes and therefore provide better customer service to their internal business partners.
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Southlake Clinic: VoIP offers multi-site medical clinic seamless call integration
                    and increased savingsSouthlake Clinic: VoIP offers multi-site medical clinic seamless call integration and increased savings (PDF)
Multiple locations and an old telecommunications system with increasing service issues. In addition to its headquarters with 160 employees, Southlake Clinic has five satellite locations with an additional 100 employees. Transferring calls coming in from both doctors and patients was difficult, cumbersome and was not seamless.
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Welfare and Pension Administrative Services: Fixed technology costs and eliminating
                    obsolete technology risks gives peace Welfare and Pension Administrative Services: Fixed technology costs and eliminating obsolete technology risks gives peace (PDF)
Welfare and Pension wanted to keep cash reserves, while also avoiding the common problem of investing in obsolete-fast technology. Their legacy system had become unreliable and expensive. In addition, sourcing spare parts was difficult and the manufacturer had discontinued support.
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